Last updated: September 7, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the products and services provided by Habeora AI Solutions Private Limited, trading under the brand Habeora (“Habeora”, “we”, “us” or “our”).
By accessing our website, submitting a free trial request, purchasing a product, subscribing to a service, connecting a third-party account or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, you must not use our services.
Habeora provides technology products and services that may include:
The exact features available to a customer depend on the package, configuration, subscription plan and third-party services connected to the customer’s account.
Habeora uses artificial intelligence and automated technologies to assist with customer communications and business workflows.
AI-generated responses, recommendations, transcriptions, classifications, bookings, messages and other automated actions may contain errors or may not operate as expected.
Habeora does not guarantee that automated outputs will always be accurate, complete, appropriate, available or error-free.
Customers are responsible for reviewing and verifying important information and for supervising automated systems where appropriate.
Habeora’s services are not a replacement for professional human judgment where human review is required.
Customers are responsible for:
Customers are solely responsible for ensuring that they have the necessary legal and platform permissions to contact individuals through WhatsApp, SMS, email, telephone or other communication channels.
Customers must obtain and maintain appropriate consent where required and must honour unsubscribe, opt-out, block, do-not-contact and similar requests.
Habeora does not guarantee that a customer’s communication practices comply with applicable laws or third-party platform policies.
WhatsApp, telecommunications providers, email providers and other third-party platforms may suspend, restrict, modify or terminate access to their services.
Such actions may affect Habeora’s services and will not automatically constitute a breach by Habeora.
Where AI or automated voice services are used, customers are responsible for ensuring that their use complies with applicable telephone, telemarketing, recording, consent, privacy and consumer-protection requirements.
Customers must obtain all required permissions before making automated, prerecorded or AI-assisted calls.
Habeora may require customers to provide evidence of appropriate consent or may restrict functionality where required to reduce legal, regulatory or platform risk.
Certain Habeora services are provided on a subscription basis.
Subscription charges, billing periods, usage limits and included features are described on the applicable product or checkout page.
Unless otherwise stated, subscriptions may automatically renew for the applicable billing period until cancelled.
Customers are responsible for maintaining valid payment information.
Some services require a one-time setup, configuration or onboarding fee.
Once onboarding or configuration work has commenced, setup fees are non-refundable except where required by applicable law.
Habeora may integrate with or depend upon third-party services including but not limited to:
Third-party services are outside Habeora’s direct control.
Changes, outages, pricing changes, restrictions, API changes, account suspension or termination by a third-party provider may affect Habeora services.
Habeora is not responsible for losses caused solely by a third-party service’s failure, restriction, suspension or modification.
Customers operating in healthcare, finance, legal, government or other regulated sectors are responsible for determining the regulatory requirements applicable to their use of Habeora.
Customers must not submit regulated, highly sensitive or protected information unless the applicable Habeora service and configuration have been approved for that use and any required contractual arrangements have been completed.
Habeora does not represent that every Habeora product or configuration is suitable for regulated information.
Customers retain ownership of their customer data and business information supplied to Habeora.
Customers grant Habeora the limited rights necessary to process, transmit, store, configure and otherwise handle such information solely for providing and supporting the services, maintaining security, preventing abuse and complying with law.
Habeora does not acquire ownership of customer data merely because it is processed through the services.
All intellectual property belonging to Habeora remains the property of Habeora or its licensors.
This includes:
Except where expressly permitted, customers may not copy, reproduce, resell, distribute, sublicense, reverse engineer or commercially exploit Habeora intellectual property.
Digital products may include templates, Google Sheets tools, documents, workflows or other downloadable or online materials.
Unless expressly stated otherwise:
Habeora provides technology and automation tools.
Customers remain responsible for decisions made using information generated or processed through the service.
Habeora does not provide medical, legal, financial, tax, insurance or other professional advice.
We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.
Services may occasionally be unavailable because of:
Customers must not use Habeora services to:
Habeora may suspend or terminate access where reasonably necessary to:
Where reasonably practicable, Habeora may provide notice before suspension.
Refunds are governed by our Refund Policy.
Nothing in these Terms excludes consumer rights or other rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, Habeora will not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profits, revenue, business opportunities, goodwill, data or anticipated savings.
To the maximum extent permitted by applicable law, Habeora’s total aggregate liability arising from a service will be limited to the amount actually paid by the customer to Habeora for the affected service during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
To the maximum extent permitted by applicable law, the customer agrees to indemnify and hold harmless Habeora, its directors, officers, employees, contractors and affiliates from claims, losses, liabilities, damages, costs and expenses arising from:
Habeora may update its services and these Terms from time to time.
Material changes may be communicated through the website, account, email or other reasonable means.
Continued use of the services after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.
These Terms will be governed by the laws applicable to the Habeora contracting entity and the customer’s transaction, subject to any mandatory consumer-protection rights that cannot legally be excluded.
Where a separate written agreement or order form identifies a governing law and dispute-resolution mechanism, that agreement will control for the applicable services.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
For questions regarding these Terms:
Habeora AI Solutions Private Limited
Email: support@habeora.com
Website: https://habeora.com/contact/
Our support team is available to clarify any clauses related to your specific business use case.
