Refund Policy

Last updated: September 7, 2026

Habeora provides digital products and technology services. Because certain products involve immediate access, configuration, onboarding and digital delivery, refunds are subject to the terms below and applicable consumer-protection laws.

1. AI Subscription Services

Monthly subscription charges are generally non-refundable once the applicable billing period has started.

Customers may cancel future subscription periods through the applicable cancellation process.

Cancellation does not automatically create a refund for a billing period that has already started.

2. Setup and Onboarding Fees

Setup, configuration, onboarding and implementation fees are non-refundable once onboarding or configuration work has commenced, except where a refund is required by applicable law.

3. Digital Products

Digital products are generally non-refundable after access, delivery or download has been provided.

This includes Google Sheets templates, digital tools, documents, workflows and similar products.

4. Duplicate or Incorrect Charges

If you believe you were charged twice or charged incorrectly, contact us promptly with the relevant transaction information.

We will investigate genuine billing errors.

5. Third-Party Charges

Fees charged directly by third-party platforms or providers are governed by those providers’ own refund policies.

Habeora cannot guarantee refunds for charges imposed directly by third parties.

6. Service Problems

If you experience a genuine technical problem with a Habeora service, contact support so that we can investigate and, where reasonably possible, correct the issue.

A technical issue does not automatically create a right to a refund.

7. Chargebacks

Customers should contact Habeora before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in account suspension or termination to the extent permitted by law.

8. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any consumer guarantee, statutory right or other protection that cannot legally be excluded.

9. Contact

For questions regarding these Terms:

Habeora AI Solutions Private Limited
Email: support@habeora.com
Website: https://habeora.com/contact/

Due to the nature of digital products and service setup:

  • Setup fees are non-refundable once onboarding has started
  • Monthly subscriptions can be cancelled at any time
  • No refunds are provided for partially used billing periods
  • Prepaid minutes are non-refundable once used
  • Digital products are non-refundable after access is provided

Support

If you experience any issues, you can contact us for assistance. Our technical team is available 24/7 to help you resolve integration hurdles or account concerns.